Consumer Protection

The Consumer Protection Division protects Mississippians from unfair, anticompetitive, and deceptive business practices that harm our community. The Division’s efforts include protecting consumer privacy and advocacy against illegal robocalls, and, following our 2012 National Mortgage Settlement, the Division has continued to serve as a liaison between mortgage companies and borrowers having difficulty with their mortgages. The Division partners with other attorneys general, the private bar, federal enforcers, and Mississippi businesses, and our attorneys civilly enforce the Mississippi Consumer Protection Act, Mississippi antitrust statutes, the Mississippi data breach notification statute, and other laws such as the federal Fair Debt Collection Practices Act in order to protect Mississippians. The Division also carries out the Attorney General’s statutory duties before the Mississippi Public Service Commission and monitors issues that come before the Commission, which may impact Mississippi consumers.

Contact a Consumer Mediator for Help

Being well-informed is your best defense against scammers, but even the most cautious consumer sometimes needs some assistance.  If you need to talk to one of our consumer mediators for help, click here to fill out a consumer complaint form or click here to send an email to a mediator.

Outside Legal Counsel

To increase the capacity of the Consumer Protection Division and to minimize the cost of litigation for the State of Mississippi, the Attorney General’s Office employs the assistance of private attorneys to address a fraction of cases, especially highly specialized or costly subjects and securities cases on behalf of the Public Employees Retirement System of Mississippi (PERS). The Attorney General’s Office maintains full control over such litigation, and all contracts between the Attorney General’s Office and private attorneys are freely available for inspection on this website and are a matter of public record. There may also be a small number of instances in which private counsel are retained because ethics rules create a conflict which prohibit a case from being handled internally.

The Attorney General’s Office reviews the hourly time sheets of the private attorneys and does not pay for hours or expenses the Office deems to be excessive. Private attorneys on contingency fee contracts are paid only in the event of a successful outcome for the State, eliminating any financial risk or impact to the State budget. The Attorney General’s Office standard contingency fee contract contains a fee schedule based in statute that is significantly below the rates paid by private clients and is also below established bar rates.

Before agreeing to a contingency fee contract, the Attorney General first determines whether the particular matter has merit and will benefit the State, whether the case can be handled internally, and, if not, whether private counsel has sufficient resources, knowledge, and skill to handle the litigation. The following contracts represent active contingency fee cases. This list will be updated periodically as cases are resolved and new cases are added. If you would like to speak to our attorneys about a case idea, please contact

Active contracts, including those brought on behalf of PERS, can be found below.


16th Section Land



Coordinated Care Organization


Global Client Solutions



Johnson & Johnson







Oasis, et. al.


Purdue Pharma

GSK - Flonase



Brown & Williamson Tobacco Co and R.J. Reynolds Tobacco Co.

Unapproved Drugs (multiple contracts)

Wells Fargo


For the most recent report of fees from the Attorney General Contingent Fund, click here.

Consumer Protection Settlement Information

National Mortgage Settlement: This website provides information on the joint state and federal settlements involving residential mortgage foreclosures and loan servicing.

Crystal Utley Secoy,
Consumer Protection

Crystal Utley Secoy is the Director of the Mississippi Attorney General’s Consumer Protection Division. Crystal leads and participates in civil investigations and litigation relating to unfair and deceptive business practices, including privacy and antitrust, in conjunction with other attorneys general and federal agencies. She previously advised the Attorney General’s Office on policy issues and served as Legislative Liaison. Crystal is a certified Information Privacy Professional and a member of the International Association of Privacy Professionals.

Prior to joining the Attorney General’s Office, Crystal served as Pro Bono Counsel for the Mississippi Center for Justice for four years where she received the Spirit of Service Award from the Corporation for National and Community Service and awards from Governor Haley Barbour and the American Red Cross. Lastly, Crystal practiced law in Charleston, South Carolina before returning home to Mississippi to coordinate Katrina-related legal aid and pro bono for MCJ in 2006. She obtained an International Business Degree from the College of Charleston and her J.D. from the Mississippi College School of Law.

Crystal is a lector and litanist at Saint Andrew’s Episcopal Cathedral and serves on the Cathedral’s Children and Youth Commission and Parish Life Commission.

Contact Us
P.O. Box 220, Jackson MS 39205
550 High Street, Jackson MS 39201